Shipping policy

Last updated: October 4, 2026

Franciera is a US-registered independent fashion brand operated internationally, working with selected production and fulfilment partners around the world. Franciera is operated by FRANCIERA LLC. This policy explains our processing, delivery, tracking, and international shipping practices.

Order processing

Orders are normally prepared within 1 to 2 business days after payment is confirmed. Business days exclude Saturdays, Sundays, and public holidays affecting our fulfilment partners or carriers. Processing may take longer during major holidays, unusually busy periods, or when additional order information is required.

Estimated delivery time

After dispatch, orders typically arrive within 7 to 10 business days worldwide. This is an estimated transit window, not a guaranteed delivery date. Customs inspections, carrier disruptions, severe weather, public holidays, remote destinations, or incorrect address information may cause delays outside our control.

Shipping origin and carriers

Orders are dispatched directly by our fulfilment partners. Dispatch location and carrier may vary by product and destination. The available shipping method and price are shown at checkout before payment.

Shipping charges

Standard worldwide shipping is currently free. Any optional expedited service or location-specific charge will be displayed at checkout before payment.

Tracking

When tracking is available, a shipping confirmation email containing the carrier and tracking information will be sent after dispatch. Tracking may take up to 48 hours to show movement after the label is created.

International duties, taxes, and customs

Taxes and import duties are included in the product price. You will not be charged additional import taxes or duties on delivery.

If a carrier or customs authority requests an import tax or duty payment, contact support@franciera.com with your order number and the payment notice before paying, so we can help resolve it.

Customs inspections may delay delivery. Customers may need to provide information required for customs clearance and must comply with local import rules.

Delivery addresses

Please review your name, address, postal code, telephone number, and email before completing checkout. Contact us immediately if information is incorrect. We cannot guarantee that an address can be changed after processing or dispatch has started.

Franciera is not responsible for delivery failure caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us, we will contact the customer about reshipment or a refund. Additional reshipping or carrier charges may apply.

Late, lost, or damaged parcels

If tracking has not updated for an unusual period, a parcel appears lost, or the package arrives visibly damaged, contact us through our Contact page with your order number and any available photographs. We will review the tracking information and work with the carrier on the appropriate next step.

Orders for fixed event dates

Delivery estimates are not guarantees. If you are ordering for a wedding, Ren Faire, photoshoot, or another fixed date, contact us before ordering with the product, destination, and event date so we can help you assess timing.

Returns

Returns and exchanges are handled under our Return and Refund Policy.

Contact

For shipping questions, email support@franciera.com or use our Contact page.

Business addresses

Operating address: 100 Lambeth Palace Road, London SE1 7AR, United Kingdom

Business mailing address: FRANCIERA LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

For returns, contact support@franciera.com for instructions before sending any parcel. The Wyoming address is a mail-forwarding address, not a returns facility.