Refund policy

Last updated: October 4, 2026

Franciera is operated by FRANCIERA LLC. We want you to feel confident when ordering from Franciera. This policy explains how returns, exchanges, and refunds are handled.

30-day free returns

You may request a free return within 30 calendar days from the date your package is delivered. The delivery date shown by the carrier's tracking record is used to calculate the return window.

Eligible products

All physical products sold by Franciera are eligible for return when they meet the condition requirements below. We do not exclude sale items or product categories from this policy.

Required return condition

If the issue was caused by us, including if the item arrived damaged, defective, incorrect, or materially different from what was ordered, you may return the item in accordance with our return policy.

For all other returns, products must be returned in good, resellable condition, undamaged, and with all original tags, accessories, and packaging. Please take reasonable care when trying on garments.

We may reduce or refuse a refund if an item is returned damaged, incomplete, or in a condition that prevents resale, except where applicable law requires otherwise.


How to request a return

  1. Submit a request through our Contact page within 30 calendar days of delivery.
  2. Include your order number, the product you wish to return, and the reason for the return.
  3. Wait for our return instructions. The correct return address depends on your location and will be provided after your request is approved.
  4. Pack the product securely and use the prepaid label or other no-cost return method we provide.

Please do not send a return to the address printed on the original parcel unless our support team specifically instructs you to do so. Returns sent without approval or to the wrong address may be delayed or may not be received.

Free return shipping

Franciera covers one standard return shipment for each approved return request, including change-of-mind, fit, size, or preference returns. After approval, we will provide a prepaid return label or another standard return method at no cost. Please wait for our instructions before sending the parcel. Costs from unapproved, expedited, or alternative shipping methods are not reimbursable.

If you receive an incorrect, damaged, or materially defective product, contact us before returning it and include clear photographs. We will provide the remedy required by applicable law and will tell you how the product should be returned.

Refunds

We will inspect your return after it arrives. If approved, we will initiate the refund to your original payment method within 1 to 2 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.

Taxes and import duties are included in the product price and are not deducted separately from an approved product-price refund. Any separately paid original delivery charges or payment-provider fees are not refundable unless the product was incorrect or defective, or applicable law requires otherwise. The approved standard return method described above is provided at no cost.

Exchanges

To request an exchange, contact us within 30 calendar days of delivery and tell us the replacement size or product you want. After approval, return the original product using the instructions provided. Once the return is received and passes inspection, we will send the replacement if it is available.

Standard return shipping for an approved change-of-mind or sizing exchange is free. Any additional shipping charge for the replacement will be disclosed before the exchange is confirmed. If the requested replacement is unavailable, we will offer an alternative or issue a refund to the original payment method.

International returns and customs

For approved international returns, Franciera covers the standard return method we provide. Write "Returned Goods" on the customs declaration where permitted and follow the carrier's instructions. Customers remain responsible for completing customs paperwork accurately. Taxes and import duties included in your purchase price are handled as part of the approved product-price refund. Charges caused by an incorrectly declared or unapproved return may be deducted from the refund where permitted by law.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch has started. Once an order has been dispatched, it must be handled under this return policy.

Your statutory rights

This policy does not limit any mandatory consumer rights that apply in your country or region.

Contact

For return, exchange, or refund help, email support@franciera.com or use our Contact page.

Business addresses

Operating address: 100 Lambeth Palace Road, London SE1 7AR, United Kingdom

Business mailing address: FRANCIERA LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

For returns, contact support@franciera.com for instructions before sending any parcel. The Wyoming address is a mail-forwarding address, not a returns facility.